Support / Squareaway and the engineer app
Help and support
Answers to the common questions, and how to reach us when they don’t cover it.
Fastest route if you're signed in: open Help & support in the app's menu and raise a
ticket. You'll see our replies there and by email. Otherwise email
help@squareaway.uk.
Using Squareaway at work
I can't sign in
- Use Forgot password? on the sign-in screen. The reset email comes from Squareaway; check your junk folder.
- If you've never had a login, or yours has been switched off, ask your company's Squareaway admin. Only your company can add people or change what they can see.
I'm not getting job notifications
- In the app, open Profile › Phone app & notifications and check the switches are on.
- On your phone, check notifications are allowed for Squareaway in Settings.
- You aren't notified about visits you booked yourself, or ones that have already finished.
I'm working without signal
Carry on. Notes, photos, checks and certificates are kept on the phone and upload when you have signal again. Keep the app open for a moment once you're back in signal so it can catch up.
Face ID or fingerprint isn't offered
Turn it on in Profile. It unlocks a session you've already signed in to; it can't sign you in from scratch, so sign in with your password once first.
Deleting your account, and your data
See how to delete your account and our privacy notice.
The phone app
| Device | Needs |
|---|---|
| iPhone and iPad | iOS / iPadOS 15 or later |
| Android phones and tablets | Android 7.0 or later |
The app is for people whose company uses Squareaway — there's no public sign-up. The same login works on the website at app.squareaway.uk.
For companies
- Admins: raise a ticket from Help & support so the whole conversation stays in one place.
- Thinking of using Squareaway? Book a demo.
- Billing and your account: help@squareaway.uk.
Contact
Squareaway App Ltd · help@squareaway.uk · we answer on UK working days.